Deleting your CideGIG account

You can delete your CideGIG account in the app, or ask us to delete it by email without opening the app. This page is for the CideGIG app by CideGIG on Google Play and the App Store.

Delete it in the app

1. Open CideGIG and go to My Profile (contractors: "View profile" on the dashboard; employers: the person icon at the top of the booking screen).
2. Scroll down and tap Delete account.
3. Type DELETE to confirm. You are signed out and can't sign in to that account again.

Ask by email

Email privacy@cidegig.com from the address on your account, with the subject "Delete my account". We confirm it's you, delete the account within 30 days, and email you when it's done. You don't need to reinstall the app.

Before you can delete

An account can't be deleted while something is still in progress. Finish or cancel it first, or ask us for help at support@cidegig.com:

• Employers: a booking that isn't finished yet, or a payment that is unpaid or still processing.
• Contractors: a job that isn't finished yet, or pay that hasn't reached you yet.

What is deleted

• Your phone number, home location, availability, profile details and sign-in
• Your saved payment card (also removed from Stripe)
• Your notification tokens; your open job offers go to other contractors

What we keep, and for how long

The law requires us to keep business and tax records, so these are kept for 6 years after the end of the year each job took place, then deleted:

• Your past jobs, payments, payouts and cancellations
• Reviews and job chat messages
• Your name and email on those records; for contractors, also your address, HST number, earnings totals and the yearly CRA reports, which tax reporting needs

Payment, payout and tax records held by Stripe, including a contractor's SIN and bank details, are kept under Stripe's own rules. Kept records are used only for accounting, tax, legal and dispute purposes. See our Privacy Policy for more.